Contact GOES Support
Go to https://goes-app.cbp.dhs.gov/ and click "Recover Password" or "Recover User ID". You will need to enter your GOES User ID, user profile information, or Membership Number/PASSID. If you previously provided your e-mail address in GOES, you will be asked if you want your login information sent to that e-mail address. If you don't have an e-mail address in GOES or you choose not to have the login information sent, you will be asked to answer one of your security questions. You will have three attempts to answer a security question correctly.
Note that your GOES User ID and your PASSID/membership number are not the same. You must sign in to GOES using your GOES User ID. If you registered in GOES after January 31, you created your GOES User ID. Prior to January 31, 2012, it would have been generated for you.
After signing in to GOES, you may update the e-mail address on your account by clicking on the "Change Profile" link.
Please visit our Q&A. We may have answered your questions
already. If your question was not answered in our Q&A, please
Send us an email through our support portal at https://help.cbp.gov. To ensure a quick response, please be sure to select "Trusted Traveler Programs" as your primary topic and the subtopic that most closely describes your question.
If you are reporting a technical problem with the GOES web
site, please provide as much information as possible about the
problem you are experiencing, including your GOES User ID or
Application number, the screen name that you were accessing when the
problem occurred and the error message text. Screen print images
would also be helpful. (To capture a screen print, press the Print
Screen button on your keyboard, or press Ctrl + Alt + Print Screen
keys simultaneously. Then paste your screen print into your email
Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060
Hours: Monday - Friday 9:00 a.m - 4:00 p.m Eastern