GOES Global Online Enrollment System global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler

Contact GOES Support

Do you need to reset your password or to recover your GOES User ID? Before calling the Help Desk try the following:

Go to https://goes-app.cbp.dhs.gov/ and click "Recover Password" or "Recover User ID". You will need to enter your GOES User ID, user profile information, or Membership Number/PASSID. If you previously provided your e-mail address in GOES, you will be asked if you want your login information sent to that e-mail address. If you don't have an e-mail address in GOES or you choose not to have the login information sent, you will be asked to answer one of your security questions. You will have three attempts to answer a security question correctly.

Note that your GOES User ID and your PASSID/membership number are not the same. You must sign in to GOES using your GOES User ID. If you registered in GOES after January 31, you created your GOES User ID. Prior to January 31, 2012, it would have been generated for you.

After signing in to GOES, you may update the e-mail address on your account by clicking on the "Change Profile" link.

Please visit our Q&A. We may have answered your questions already. If your question was not answered in our Q&A, please contact us by email or phone.

By Email

You may contact us by email at cbp.goes.support@dhs.gov

If you are reporting a technical problem with the GOES web site, please provide as much information as possible about the problem you are experiencing, including your GOES User ID or Application number, the screen name that you were accessing when the problem occurred and the error message text. Screen print images would also be helpful. (To capture a screen print, press the Print Screen button on your keyboard, or press Ctrl + Alt + Print Screen keys simultaneously. Then paste your screen print into your email to us.)

By Phone

Toll Free: 1-866-530-4172
Hours: Monday-Friday, 10 a.m. - 6 p.m., Eastern Time

global entry, flux, nexus, sentri, fast, trusted traveler
Return to the Welcome Page