GOES Global Online Enrollment System
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler
global entry, flux, nexus, sentri, fast, trusted traveler

Contact GOES Support

Do you need to reset your password or to recover your GOES User ID? Before calling the Help Desk try the following:

You have three attempts to sign in before your GOES user account is temporarily locked. If your GOES user account is locked you may attempt to sign in again after 20 minutes. Note that any application or membership you may have is not affected.

If you cannot remember your GOES credentials, click "Recover Password" or "Recover User ID". You will need to enter your GOES User ID, user profile information, or Membership Number/PASSID. If you previously provided your e-mail address in GOES, you will be asked if you want your login information sent to that e-mail address. If you don't have an e-mail address in GOES or you choose not to have the login information sent, you will be asked to answer one of your security questions. You will have three attempts to answer a security question correctly. After the third failed attempt your GOES user account is temporarily locked.

Note that your GOES User ID and your PASSID/membership number are not the same. You must sign in to GOES using your GOES User ID. If you registered in GOES after January 31, you created your GOES User ID. Prior to January 31, 2012, it would have been generated for you.

After signing in to GOES, you may update the e-mail address on your account by clicking on the "Change Profile" link.

Please visit our Q&A. We may have answered your questions already. If your question was not answered in our Q&A, please contact us.


Send us an email through our support portal at https://help.cbp.gov/app/ask. To ensure a quick response, please be sure to select "Trusted Traveler Programs" as your primary topic and the subtopic that most closely describes your question. Please include your name and PASSID or GOES User ID. You will receive a response in under 72h.

If you are reporting a technical problem with the GOES web site, please provide as much information as possible about the problem you are experiencing, including your GOES User ID or Application number, the screen name that you were accessing when the problem occurred and the error message text. Screen print images would also be helpful. (To capture a screen print, press the Print Screen button on your keyboard, or press Ctrl + Alt + Print Screen keys simultaneously. Then paste your screen print into your email to us.)


Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060
Hours: Monday - Friday 8:30 a.m - 4:00 p.m Eastern

There are a limited number of lines so you may experience a busy signal when calling. It is highly recommended you email us your question.

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